Shipping and Returns
We take pride in the care we give to every single package we ship, after all if you buy from us the most important thing is that it arrives with you safe, sound and without any hassle.
Our main levels of shipping service:
UK Tracked £4.50 - still sent with all our love and care, just a bit more basic. No nonsense, shipped with Royal Mail. Tracked.
Worldwide Stealth from £9.95 - Secure and secretive. We remove the seeds carefully from their original packaging to help them fly under the radar and safe from prying eyes. We use a selection of different types of packaging, envelopes and products to make sure that your seeds are so well hidden that even you will think there’s nothing inside! Stealth packages are sent with a tracking code but not always and may sometimes need a signature depending on the country you live in and the type of PO / Mailbox you have.
Guaranteed Worldwide Stealth Plus+ from £14.95 - Shipped stealth for your piece of mind. These orders are ALWAYS sent with a tracking code so you can follow it all the way to your door. Our tracking systems mean that your package may require a signature when it arrives. In most countries this is not essential so if you want the security of guaranteed shipping but not to sign for it, just add a note in the comments box when checking out to let us know. If for any reason items sent with guaranteed shipping do not show as delivered within the 25 working day timescale these will be re-sent at no cost. **Please note that this will not apply if the shipping information supplied by you when you ordered was incorrect.**
Return Policy
Every order we ship is packed with the upmost care in padded or crushproof packaging. They are plain and unmarked in every way so there is no link to the goods within.
If, however, your seeds do not arrive in perfect condition, or the package arrives opened you must contact us within 7 days to let us know. We will need to see a clear photo of the damaged goods, in their original packaging with any additional notices or stickers that came with them. Once we have received this information and we agree it was damaged on route we will dispatch you a replacement order the same day, completely free of charge.
Please note that our seeds are fresh, hand selected, premium products, but they are still a 100% natural product and as such, if you are fortunate enough to live in an area where it is 100% legal to germinate these we cannot guarantee all items will do so.
We do not offer returns on products under any other circumstance.
FREE SHIPPING
There are great savings to be made on the cost of shipping . If you are in the UK all you need to do is spend more that £99.99 (excluding postage) and your order will be sent to you completely free of charge. For the rest of the world, spend over £149.99 and and all shipping is completely free.
DELIVERY TIME
Great! – I’ve placed my order now when will it get here? All orders will be shipped within 24 hours of receipt of payment (not including Saturday, Sunday or public holidays)
If you are in the UK orders are sent Second Class tracked or Special Delivery for larger orders. Items should be delivered within 1-3 working days of the postage date
European orders are sent using Royal Mail International mail, Signed for International or International Tracked services. Items should be delivered within 15 working days, although 4-7 days is the usual delivery time.
Outside the EU, items are sent using Royal Mail international mail, Signed for International or International Tracked services. Packages sent worldwide can take up to 25 working days, but they usually arrive within 7-12 days in most cases.
